U.S. Soccer's Carlos Cordeiro announces plans for complaint hot line in response to Glassdoor reviews

A day after a New York Times story on reviews highly critical of the U.S. Soccer workplace and the organization's retiring secretary general, Dan Flynn, and chief commercial officer Jay Berhalter, a candidate to replace Flynn, on the workplace Web site Glassdoor, U.S. Soccer president Carlos Cordeiro responded to the story and announced that the federation will shortly set up an anonymous, third-party reporting system to allow employees to air their complaints.

For the time being, Cordeiro suggested those employees use the federation's "report a concern" resource available to members by posting or leaving a voice mail. (It is monitored by the federation's legal department.)

U.S. Soccer: Report a Concern

“You have a voice and we want to hear it,”  wrote Cordeiro, noting the federation's policy against retaliation for anyone who filed concerns in good faith. He went on to recognize "the growing pains" of the rapidly expanding federation, whose budget has exploded in recent years, and stated it was paramount to maintain "a positive workplace environment."

Cordeiro praised the retiring Flynn for his "unqualified commitment to serving the game in the U.S." and saying he was deserving of "our deepest appreciation and gratitude." In 2016, he underwent heart transplant surgery. Flynn, 64, has held his position of since July 1, 2000.

U.S. Soccer: CEO Search Committee
Carlos Cordeiro, president
Cindy Cone, vice president
Chris Ahrens, athletes (U.S. Soccer Athlete Council chairman)
Lisa Carnoy, independent director
Don Garber, pros (MLS commissioner)
Richard Moeller, adults (USASA vice president)
Pete Zopfi, youth (USYS chairman)

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The Glassdoor reviews told a story common to those with strong opinions about their current or former employer on topics such as pay, hours, work space and communication. The recent U.S. Soccer reviews commonly referred to working at the federation as a "dream job" -- a chance to work in soccer at the highest level -- but many showed what the "New York Times" referred to as an "open disdain for Flynn and Berhalter" and described the workplace at U.S. Soccer as a "toxic" environment.

Cordeiro rarely speaks in public forums or to the media but he has often written to members, updating them on the status of the federation's activities, since he was elected president in February 2018.


7 comments about "U.S. Soccer's Carlos Cordeiro announces plans for complaint hot line in response to Glassdoor reviews".
  1. frank schoon, June 27, 2019 at 6:48 a.m.

    WOW!!!!!!!!  Cordeiro, “ fast acting Johnny on the spot”....but only when it comes to Non-soccer matters.
    Remember it took over a year to find a men’s NT coach.  I’m not surprised with administrative types who have no clue when it involves real issues concern a soccer ball......

  2. Wallace Wade, June 27, 2019 at 7:45 a.m.

    How about contacting FIFA?

  3. Ginger Peeler, June 27, 2019 at 9:35 a.m.

    Too little, too late. Locking the barn door after the horse has already escaped isn’t going to fix what seems to be broken. And if employees really believed that the federation stood by its policy of non retaliation toward anyone who “expressed their concerns in good faith”, they would have followed protocol and done so. If the employees were showing “open disdain’ for Flynn, then it may have been very foolish for Cordeiro to publicly shower Flynn with praise after indicating to employees that their concerns do matter. 

  4. Right Winger, June 27, 2019 at 10:10 a.m.

    In the world of business today it is surprising that US Soccer's Plan for operations is to react instead of being pro-activie concerning matters like these, especially in today's world.  Franks comment about the time it took to get a National Team Coach is indirectly related to this situation in the fact that poor management is systimic in US Soccer.  Ginger hit the nail on the head with too little, too late.   I look at this operation over all and I just wonder where the emphasis is placed and the order of priorities.

  5. John DiFiore, June 27, 2019 at 4:47 p.m.

    Yet, this will be ANOTHER botched opportunity to turn it all around.  The supporters of US soccer deserve MUCH better than this.  USSF has the money. They should hire the right people.

  6. Bob Ashpole, June 27, 2019 at 5:22 p.m.

    Cordiero talked the talk, but will he walk the walk?

    The letter was certainly needed, but more is needed. Cordiero needs to make himself personally available and approachable. What is normally called an open door policy. He also needs to require that all managers and supervisors--down to the lowest level--do the same. 

    One letter is not going to solve the problem. But USSF has only 200 employees. That is in reality a fairly small organization to manage.

  7. Bob Ashpole, June 27, 2019 at 5:56 p.m.

    The search committee does not contain the statutory minimum 20% representation of athletes. So I was curious and looked it up. The statute specifies "amateur" athletes. Professional participation doesn't count. Now I am beginning to wonder if the USSF board is in compliance with the law. Title 36, sec. 220522(a)(10)--(The Ted Stevens Olympic and Amateur Sports Act). 

    I also question the legality of conducting business using a subcomittee of the Board that does not contain the minimum required representation of amateur athletes.

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