A day after a New York Times story on reviews highly critical of the U.S. Soccer workplace
and the organization's retiring secretary general, Dan Flynn, and chief commercial officer Jay Berhalter, a candidate to replace Flynn, on the workplace Web site Glassdoor, U.S. Soccer
president Carlos Cordeiro responded to the story and announced that the federation will shortly set up an anonymous, third-party reporting system to allow employees to air their complaints.
For the time being, Cordeiro suggested those employees use the federation's "report a concern" resource available to members by posting or leaving a voice mail. (It is monitored by the federation's legal department.)
U.S. Soccer: Report a Concern
“You have a voice and we want to hear it,” wrote Cordeiro, noting the federation's policy against retaliation for anyone who filed concerns in good faith. He went on to recognize "the growing pains" of the rapidly expanding federation, whose budget has exploded in recent years, and stated it was paramount to maintain "a positive workplace environment."
Cordeiro praised the retiring Flynn for his "unqualified commitment to serving the game in the U.S." and saying he was deserving of "our deepest appreciation and gratitude." In 2016, he underwent heart transplant surgery. Flynn, 64, has held his position of since July 1, 2000.
U.S. Soccer: CEO Search Committee
Carlos Cordeiro, president
Cindy Cone, vice president
Chris Ahrens, athletes (U.S. Soccer Athlete Council chairman)
Lisa Carnoy, independent director
Don Garber, pros (MLS commissioner)
Richard Moeller, adults (USASA vice president)
Pete Zopfi, youth (USYS chairman)
The Glassdoor reviews told a story common to those
with strong opinions about their current or former employer on topics such as pay, hours, work space and communication. The recent U.S. Soccer reviews commonly referred to working at the federation as
a "dream job" -- a chance to work in soccer at the highest level -- but many showed what the "New York Times" referred to as an "open disdain for Flynn and Berhalter" and described the workplace at
U.S. Soccer as a "toxic" environment.
Cordeiro rarely speaks in public forums or to the media but he has often written to members, updating them on the status of the federation's activities, since he was elected president in February 2018.